DBS Customer Service: How to Contact and Make a Complaint

For people who want to find DBS customer service, let blogr help u. We will provide u the DBS number to call if u having any problem related DBS.

DBS Customer Service Glosary

DBS Customer Service

Here are the detailed contact methods for DBS (Development Bank of Singapore) customer service:

Singapore

Hotline:

Personal Banking (24/7): 1800-111-1111 (toll-free within Singapore)
Overseas Hotline: +65-6327-2265 (for customers calling from outside Singapore)

Email:

Use the contact form available on the DBS website to send your queries via email. Visit DBS Contact Us for more details.

Live Chat:

Access live chat through the DBS website or the DBS mobile app for real-time assistance. The live chat option is typically available on the main customer service page or within the app.

Visit a Branch:

Locate the nearest DBS branch by visiting the DBS Branch Locator on their website. You can find information on branch locations, operating hours, and services offered.

DBS iBanking:

Log in to DBS iBanking for online support and inquiries. The iBanking platform allows you to manage your accounts, make transactions, and get support.

DBS Mobile App:

Download the DBS mobile app from the Apple App Store or Google Play Store. The app provides a wide range of banking services, including customer support options. You can use the app to manage your accounts, make transfers, and get assistance.

International

For customers outside Singapore, DBS offers dedicated hotlines for different countries. Here are some examples:

Hong Kong:

Customer Service Hotline: 2290 8888
Overseas Hotline: +852-2290-8888

India:

Customer Service: 1860 267 1234 (local) / +91 44 6685 4555 (overseas)

Indonesia:

Customer Service: 1500 327 (local) / +62 21 298 52800 (overseas)

China:

Customer Service: 400 820 8988 (local) / +86 21 6089 5588 (overseas)

Taiwan:

Customer Service: 0800-808-889 (local) / +886 2 6612 9889 (overseas)

These social media platforms can also be used to get updates, information, and sometimes customer support.

For comprehensive support and the latest information, always refer to the official DBS website.

DBS Customer Service 24 Hours

U can call DBS 24 hours if u having such problem as u didn’t make any transaction or the amount is wrong. The customer service for DBS 24 hours is

1800 339 6963

If u are from overseas and want to call DBS hotline, u can call this number

(65) 6339 6963

Common Problem Faced by DBS Customer

Some of the common problems faced by DBS users include:

Inability to log in to DBS online
Forgotten password
Lost DBS card
Missing money in the bank
Online transfer limit
Technological and system disruptions
Unsatisfactory customer service
Imperfections in transaction processes
Security issues and fraud
Imperfections in products and services
Difficulty in obtaining loans or credit withdrawals
Loss of information or records
Dissatisfaction with fees or charges
Problems with account management
Dissatisfaction with Shariah-compliant services

Some of the additional common problems faced by DBS users include:

Unclear banking policies
Delays in payment or fund transfer processes
Difficulty in obtaining technical support or necessary assistance
Lack of opportunities for financial growth or suitable investments
Problems in resolving disputes or customer complaints
Imperfections in the provision of online or mobile banking services
Issues with the interest rates or profits charged
Dissatisfaction with unclear banking regulations or procedures
Problems accessing or utilizing banking facilities in certain areas
Difficulty understanding and complying with banking agreement terms

If customers encounter any of the problems listed above or any other issues not mentioned, they should immediately contact DBS Customer Service.

DBS Customer Service Operation Hours

The operation hours for DBS (Development Bank of Singapore) customer service vary depending on the type of service and location. Here’s a detailed breakdown:

Singapore

Hotline:

Personal Banking: Available 24/7

International

For customers outside Singapore, DBS offers specific hotlines and their respective operation hours vary. Here are examples for some countries:

Hong Kong:

Customer Service Hotline: 24/7

India:

Customer Service: 24/7

Indonesia:

Customer Service: 24/7

China:

Customer Service: 24/7

Taiwan:

Customer Service: 24/7

Additional Services

Email:

Customers can send inquiries via the contact form available on the DBS website at any time.

Live Chat:

Available on the DBS website and DBS mobile app. Typically operates 24/7 for basic inquiries and support.

DBS iBanking:

Available 24/7 for online banking services and support.

DBS Mobile App:

Available 24/7 for banking services and customer support.

How to Make a Complaint to DBS Customer Service

Ensure you understand the issue you are facing before contacting DBS customer service hotline. Here are the steps to make a complaint to DBS:

Contact DBS Customer Service:

Call the DBS customer service hotline.

Ensure You Call During Operating Hours:

Make sure to contact customer service during their operating hours for a timely response.

Speak with a Trained Customer Service Officer:

You will be connected with a trained DBS customer service officer.

Explain Your Issue:

Clearly explain the problem you are experiencing to the officer. Provide all necessary details to help them understand and assist you effectively.

Request for an Open Report if Needed:

If the issue cannot be resolved immediately, request to file an open report. This will ensure that the technical team at DBS will address and resolve your problem.

Tips for Effective Communication

Have Your Account Information Ready: Before calling, ensure you have your account number and any other relevant details ready.
Be Clear and Concise: Explain your issue in a clear and concise manner to help the officer understand and address it efficiently.
Follow Up: If you do not hear back within the expected timeframe, follow up on your complaint to ensure it is being addressed.

By following these steps, you can effectively communicate your issues to DBS and seek a resolution.

Additional Resources

For more specific contact details based on your location, visit the DBS International Banking page. This page provides detailed contact information for various regions and countries.